Contact information
CONTACT INFORMATION
OMGITSHAIR
Customer Service Email:vtgonedoit@gmail.com
Business Hours: Monday - Friday: 9:00 AM - 6:00 PM EST Saturday - Sunday: Closed
We typically respond to all inquiries within 24-48 hours during business days. Please allow extra time during holidays and peak seasons.
For Order Inquiries: Please include your order number in the subject line or body of your email for faster assistance.
For Product Questions: Contact us before purchasing if you have questions about product specifications, sizing, color, or texture.
For Shipping Issues: Include your order number and tracking number when contacting us about shipping concerns.
For Returns/Refunds: Please review our Refund Policy before contacting us. All sales are final due to hygiene regulations, but we will assist with defective product claims within 7 days of delivery.
Important Notes:
- We do not accept phone calls at this time. All inquiries must be submitted via email.
- Please do not file chargebacks or payment disputes before contacting us. We are committed to resolving all issues fairly.
- For urgent matters regarding defective products, include photos in your initial email.
Business Information: Business Name: OMGITSHAIR Location: United States