Shipping policy
SHIPPING POLICY
Last Updated: July 9, 2026
PROCESSING TIME
Orders are processed within 5-10 business days (Monday-Friday, excluding holidays) after payment confirmation. During peak seasons or promotional periods, processing may take up to 14 business days. You will receive an email confirmation when your order ships with tracking information.
Pre-orders may have extended processing times as specified on the product page. Please review delivery estimates carefully before purchasing.
SHIPPING METHODS AND RATES
We ship via USPS, UPS, and other carriers within the United States. Shipping rates are calculated at checkout based on your location, package weight, and selected shipping method.
Available shipping options:
- Standard Shipping (5-7 business days)
- Expedited Shipping (2-3 business days)
- Express Shipping (1-2 business days)
Shipping times are estimates only and not guaranteed. We are not responsible for delays caused by weather, carrier issues, customs, holidays, or other circumstances beyond our control.
DOMESTIC SHIPPING (United States)
We ship to all 50 US states. PO Boxes are accepted for USPS shipments only. Please ensure your shipping address is complete and accurate.
TRACKING INFORMATION
All orders include tracking information sent to your email once shipped. Please allow 24-48 hours for tracking to update after shipment. If you do not receive tracking within 10 business days of your order, contact us at vtgonedoit@gmail.com.
SHIPPING ADDRESS
You are responsible for providing a complete and accurate shipping address. We are not responsible for:
- Packages delivered to incorrect addresses you provided
- Delays due to incomplete or incorrect address information
- Packages returned to us due to failed delivery attempts
If a package is returned due to an incorrect address, you will be responsible for reshipping fees.
LOST OR STOLEN PACKAGES
Once a package is marked as "delivered" by the carrier, we are not responsible for lost or stolen packages. We recommend:
- Tracking your package using the provided tracking number
- Requesting signature confirmation for high-value orders
- Filing a claim with the shipping carrier if your package is lost
We will assist with carrier claims but cannot guarantee resolution or replacement.
DAMAGED PACKAGES
If your package arrives damaged, please:
- Take photos of the damaged packaging and product immediately
- Contact us at vtgonedoit@gmail.com within 48 hours of delivery
- Do not discard the packaging until the claim is resolved
We will work with you to file a carrier claim for damaged items.
UNDELIVERABLE PACKAGES
If a package is returned to us as undeliverable due to:
- Incorrect address provided by you
- Refused delivery
- Multiple failed delivery attempts
You will be responsible for reshipping costs if you want the order resent. Refunds for returned packages will be issued minus original shipping costs and a 15% restocking fee.
ORDER MODIFICATIONS
Once an order is placed, we cannot guarantee changes to the shipping address or order contents. Contact us immediately at vtgonedoit@gmail.com if you need to modify your order. If your order has already shipped, we cannot make changes.
SHIPPING RESTRICTIONS
We do not ship to freight forwarders or package forwarding services. Orders placed to these addresses may be cancelled.
HOLIDAYS AND PEAK SEASONS
Shipping and processing times may be extended during:
- Major holidays (Thanksgiving, Christmas, New Year's)
- Black Friday/Cyber Monday sales
- Other promotional periods
Extended timeframes will be noted on our website during these periods.
CONTACT US
For shipping questions or issues, contact us at: Email: vtgonedoit@gmail.com
Please allow 24-48 hours for a response. Include your order number in all correspondence.
DISCLAIMER
Delivery estimates are provided by shipping carriers and are not guaranteed. OMGITSHAIR is not liable for shipping delays, lost packages after carrier confirmation of delivery, or issues beyond our control.